CyberGuru Pty Ltd ACN 39 659 776 655 (CyberGuru) respects your individual privacy. This Privacy Policy (‘Policy’) embodies our commitment to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) to its protection through adherence to fair electronic information practices. This Policy governs the way in which we collect, use, disclose, store, secure and dispose of your personal information. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy. If you have questions or concerns regarding this statement, you should first contact CyberGuru using the online form or call us on 07 3185 0555.
This Privacy Policy protects your privacy by informing you about:
- The types of personal information CyberGuru collects about you through its websites
- How it collects that information
- The general purposes for which it collects such information
CyberGuru assures you that:
- It takes reasonable precautions to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered;
- Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided;
- and Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate. Ensuring accountability to individuals who believe that CyberGuru has not complied with these privacy principles.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commission at www.aoic.gov.au.
Getting to Know Our Customers
CyberGuru is in the business of supplying managed IT services, consulting and professional services, training, hardware and software services to our customers. That requires more than simply offering innovative technical services. It also requires that we understand you, our customer, and your needs.
We get to know you primarily through the information you provide to us when you contact us to use one or more of our services or to purchase hardware. The information you provide ranges from basic contact information to payment information. All of the information we request from you when purchasing our hardware and/or services is obligatory. When you purchase our hardware and/or services, you agree to provide us with complete and current information.
After you have purchased any of our hardware and/or services, we may communicate with you about your account, answer questions you may have about what we provided you, or any other relevant matter. Those communications are essential to our relationship with you and to our ability to provide you with quality service that is responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use by CyberGuru.
The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorised access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity.
Third Party Advertising and Cookies
We use links to some of our suppliers on our website. In the course of providing these links, some of these companies may place or recognise a unique ‘cookie’ on your browser, and may use information (not including your name, address, e-mail address, or telephone number) about your visits to their and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you. Please also examine the Privacy Policies of these companies, we do not guarantee these website links or the Privacy Policy of those authorised third parties.
Information Corrections or Changes
You have the ability to correct or change certain information in our records, such as your address and contact information. The process for changing your information begins on the Your Account page. You may change this information at any time and as often as necessary. If you need assistance or have questions about correcting information, you can contact us by using our online form or by calling us on 07 3185 0555.
How We Put Information to Good Use
We use any information about you for purposes of monitoring and improving our internal operations, as well as to ensure we bill you properly, administer your account in accordance with good and proper accounting practices, and properly supply the goods and/or services you have requested.
We also use the information we collect to monitor and improve our internal operations For example; we may correlate Website traffic information with data about individual users. This data helps us to determine how much our customers use parts of the site, allowing us to enhance it to fit the needs of as many of our customers as possible. We may also break down overall usage statistics according to customers’ domain names, browser types, and MIME types by reading this information from the browser string (information contained in every user’s browser).
Another example of our use of information to enhance the experience of users in our network of sites is our reliance on cookie files. We use cookie files to make it easier for users to access our site or services. A cookie file is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. However, the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. We use cookies to track user traffic patterns (as described above) when you register for CyberGuru services. When you register, we may use a cookie to store a unique, random user ID. We use this ID to identify you anonymously in our database and to track the pages you visit on our site. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You may refuse cookies by turning them off in your browser.
Finally, we use the information we collect to direct important notices and information affecting your account or services, as well as to provide general information that may be of interest to you, including newsletters, surveys, and information about our services or product offerings. You may opt-out of receiving information from us simply by notifying us of your desire in accordance with the opt-out instructions contained in any information message you receive from us. Note, however, that in order to fulfil our service obligations to you, we must continue sending you notices and other important information affecting your account or services.
With Whom We May Share Information
We value you as our own customer and we do not share or disclose any information about you to any external company or organisation. The information that you supply to us is used to conduct business transactions with you and to enable us to better meet your needs and requirements. Your information is not sold or given to any other organisation.
Sensitive or personal information will be used by CyberGuru only for:
- the Primary purposes for which it was obtained;
- the Secondary purpose that is directly related to the Primary purpose;
- with your consent or with where required authorised by law.
When you supply us with a credit card number that is used to make a payment to us we securely transmit this to our bank where the credit card transaction is either accepted or declined by the bank. We do not store your credit card details on any of our sites or systems. The bank stores any necessary details about our transaction/s with you, we do store a payment authorisation reference number associated with your transaction/s. It is not possible for this reference number to be used for any other purpose other than recording the fact that we conducted a credit card transaction with you.
Our Accountability to You
By purchasing our hardware and/or services, you obtain the protections of, and consent to the data processing practices described in, this Privacy Policy. When you purchase our services, you also represent to us that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us with regard to:
- the purposes for which such third party’s personal data have been collected,
- the intended recipients or categories of recipients of the third party’s personal data,
- which of the third party’s data are obligatory and which data, if any, are voluntary, and
- how the third party can access and, if necessary, rectify the data held about them.
In addition to the privacy protections that we provide, our employees, agents and business partners are independently responsible for ensuring compliance with this Privacy Policy, as described below.
When your Personal Information is no longer needed for the purpose for which it was obtained, we take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept by CyberGuru usually for a minimum of seven (7) years.
Employee Accountability
Only those CyberGuru employees that have a legitimate business purpose for accessing and handling information obtained by us are given authorisation to do so. The unauthorised access or use of such information by a CyberGuru employee is prohibited and constitutes grounds for disciplinary action. Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.
Security
You may access the Personal Information we have about you and update and/or correct it subject to certain exceptions. If you wish to access your Personal Information, please contact CyberGuru in writing. CyberGuru will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), it is encrypted and protected with SSL encryption. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Edge becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, users’ information is restricted in our offices and is only accessible by certain authorised staff. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.
Changes to this policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you have any queries or complaints about our Privacy Policy please contact us.