Regional Development Australia Moreton Bay
Case Study
Regional Development Australia (RDA) Moreton Bay is a not-for-profit organisation and part of a national network of organisations committed to driving economic growth, innovation and entrepreneurship. in regions. through facilitating investment in community, industry and the environment.
THE CHALLENGE
RDA Moreton Bay approached CyberGuru after being referred by another government organisation that we had worked with previously. They were looking for a reliable and experienced IT partner who could help them to maintain and enhance their IT environment.
Some of the challenges they faced included:
- Ongoing issues with their devices and Microsoft 365
- Low utilisation and adoption of Microsoft 365 features and tools
- Difficulty in accessing and sharing information among staff and board members
- Lack of visibility and control over their IT assets and performance
- Limited IT budget and resources
- Concerns over their cybersecurity and how to improve this.
THE SOLUTION
CyberGuru started by conducting a thorough assessment of RDA Moreton Bay’s IT environment, using our established tools and methodologies. We evaluated their current IT situation, identified gaps and risks, and provided a detailed report with recommendations for improvement.
Based on the assessment, we proposed a tailored IT managed service plan that included the following services:
- Remote monitoring and management of all devices, ensuring optimal performance, availability, and security
- Security uplifts for devices and Microsoft 365, applying best practices and standards to protect against cyber threats and data breaches
- Backup and recovery solutions for devices and Microsoft 365, ensuring data integrity and availability in case of disaster or loss
- Support services, providing responsive and proactive assistance for any IT issues or queries.
In addition to the ongoing IT managed service plan, we also implemented several IT projects to enhance RDA Moreton Bay’s IT capabilities and productivity. One notable project was the creation of several SharePoint sites as a repository for the CEO, staff and board members. This helped to ensure everyone had just enough access to information needed to perform their duties and offered a centralised document storage system.
THE RESULT
By partnering with CyberGuru, RDA Moreton Bay was able to achieve the following results:
- Better IT performance, security, and reliability, leading to less downtime and fewer disruptions
- Lower IT costs and complexity, freeing up funds and resources for other priorities
- Enhanced IT collaboration and communication, making it easier for staff and board members to share information and work together
- Greater IT visibility and control, helping with better decision making and planning
- Access to expert IT advice and support, giving peace of mind and satisfaction.
“Everything is running smoothly in the background. Our systems are always working because CyberGuru takes such great care of us.” Sorita McGrane, CEO RDA Moreton Bay
THE TESTIMONIAL
Hear Sorita McGrane, the CEO of RDA Moreton Bay, talk about her experience working with CyberGuru:
Scope: IT Assessment, Microsoft 365, Managed IT Services