Category Archives: Support

At last count, CyberGuru had over 300 (yes, three hundred!) individual user names and passwords for various internet services, including websites and other resources – not including those we manage for our clients. As the number of websites continue to grow, so do the amount of websites passwords required to access them! According to NetCraft […]

Whilst the importance of process of performing the necessary critical and important updates required for Windows and Office is often discussed, it is often less mentioned the need to do this for your other programs installed on your computer. Some computer users may falsely believe they have secure environment as they keep their Windows and […]

Symantec is providing a one year free subscription to Norton Mobile Security, valued at $30, to enable you to protect your Android phones or tablets, iPhones, and iPads (running Android 2.2 or later or iOS 5.0 or later). If you haven’t already protected your smartphone and tablets with internet security protection, earlier this year we […]

After 12 years of faithful service for many computer users, Microsoft ended support for the Windows XP operating system earlier this month. On the very same day, Microsoft announced Windows 8.1 Update 1 as an essential update to Windows 8.1. They also advised support for Windows 8.1 was ending from 13 May 2014. In order […]

We began writing articles warning the perils of phishing (emails that appear to be from reputable organisations collecting personal and confidential information from unwary users) in our newsletters over ten years ago, but in recent times the issue has come to light again. As we reported then, a typical phishing scam will be an email […]

Late last year, CyberGuru received a question via our website from Joan in Tasmania, who had read our Windows 8.1 Opinion blog article. She asked us where she could find where the new Windows 8.1 Sound Recorder app saved its sound recordings. CyberGuru helped Joan by performing some research and gave her the answer by […]

Did Santa buy you a new computer for Christmas? Are you trying to work out what to do with your old one? Did you know that much of the materials in a computer can be recycled? From the metals, plastics and glass used up to 95% can be recovered according to the Brisbane City Council. Unfortunately […]

Microsoft recently released its latest version of its flagship browser, Internet Explorer 11 which is included as part of Windows 8.1 and downloadable separately for other versions of Windows. Amongst its new features, there are some changes to the way pages are displayed and as a result some pages are not appearing as they should. […]

CyberGuru works mainly across Windows devices, PCs and servers, however we have clients who as part of their home or office network may use a smartphone or tablet as well (across many varying types of Mac or Android systems). Whilst it was once claimed that these devices can’t get viruses, we strongly believe in the use […]