In this month’s instalment of Ask CyberGuru, we answer the question, “I have received a number of suspicious emails from organisations that I haven’t subscribed to and am wary of unsubscribing from them for fear of dire consequences. I simply view and delete them, and would never click on any links. What is the best course of […]
Category Archives: Support
28
Sep
Sep
As many of us are regularly using our phones, tablet or other mobile device as our primary device whilst travelling or on the road, it’s possibly the one device that doesn’t get as much attention when it comes to servicing them in the same way we do a computer. However, here are five ways you […]
31
Aug
Aug
Are you running Windows Live Mail 2012 to check your Outlook.com email address? It’s time to update your email application. Get updated with a free one-year Microsoft Office 365 Personal subscription. Microsoft has recently announced that it is no longer supporting Outlook.com email accounts on Windows Live Mail, as it is now using the latest […]
25
May
May
“Help! I’ve been accidently upgraded to Windows 10!” is the cry I have been hearing from a number of unsuspecting users running Home Premium or Professional versions of Windows on their computers. Whilst in some cases the user may have accidentally clicked to accept the upgrade (which can be done in a number of ways, […]
15
Apr
Apr
Whilst you use apps on your desktop computer, laptop and tablet, using portable apps allows you to have access the same apps when you are using offsite facilities. All you need is a suitably-sized USB drive or access or cloud storage location, such as Dropbox. If you use shared computers in co-working spaces and training […]
01
Apr
Apr
Over the past few years, scammers claiming to be from Telstra and Microsoft technical support have been in operation. It seems that this particular scam is again doing the rounds as there have been a few cases recently that CyberGuru has become involved with to assist clients. One client received someone claiming they were from […]
30
Mar
Mar
As a Lumia smartphone user, I was excited to hear the news that Microsoft has finally announced selected smartphones running Windows 8.1 Denim can now be upgraded to Windows 10 Mobile. Unfortunately only a small number of smartphones are compatible, most of which have been introduced in the past year or so. You can check […]
19
Feb
Feb
Did you know that as part of your Office 365 subscription, you get updates and new versions as they are released? It’s one of the benefits of having Office 365. If you have an active Microsoft Office 365 subscription and are running Office 2013, this will be automatically upgraded to Office 2016 in the coming […]
20
Nov
Nov
Are you running Windows 8? In order to continue to receive security updates, you will need to update to Windows 8.1 to remain supported by Microsoft on 12 January 2016. If you have a computer running Windows 8, and have not yet updated to Windows 8.1, it is important to do so in order to […]
17
Sep
Sep
When we have discussed phishing in previous articles, we mention they often come from financial or corporate organisations such as PayPal, Apple or Telstra. However, we have recently become aware of a number of new types of phishing scams, targeting those who use online file sharing, such as Google, OneDrive and Dropbox. Phishing scams are […]