CyberGuru is asked, “I am looking a new computer and the different options. I was wondering what the difference is between Windows 10 Pro and Windows 10 Home?” Generally, Windows 10 Pro devices are designed for business use whereas Windows 10 Home is for personal use. This means that Pro devices often have higher specifications […]
Category Archives: Support
29
Oct
Oct
In this month’s Ask CyberGuru, we are asked: “I received an email advising that my email account has been hacked and a RAT installed on my computer. Further, it says I have been filmed using my webcam and personal information has been downloaded and will be shared on my social networks if I don’t pay […]
24
Jul
Jul
Recently in the news there has been concern over whether Google is doing enough to keep your email secure. Concern has arisen over the access third-party developers and apps have to your Google account. There are many apps which link to your Google account. During the installation process you set the level of access you’re […]
Last week, the Windows 10 April 2018 Update was released by Microsoft. Originally known as the Windows 10 Spring Creators Update, the latest release has brought a number of new features to benefit both seasoned Windows users and those starting with Windows. Microsoft release feature updates twice a year which provide new functionality and a […]
24
Apr
Apr
CyberGuru was recently asked, “I saw in magazine recently that it suggested that you should ‘update your [modem] router’s firmware to fix security defects as well as provide optimum speed and performance’. Is this the case and how do you do this?” Yes, it is important to be looking to update your modem router, along with […]
13
Mar
Mar
Over the past few weeks, we have seen an increasing number of fake Microsoft Office 365 emails being received by clients. These email messages, whilst appearing to be genuine, are malicious emails sent by unauthorised third-parties. The third-party is attempting to gain access to your email account through the use of your account details (username […]
30
Jan
Jan
CyberGuru is asked, “I have noticed on my computer I have several hard drives appearing. I know that the C: drive is the main computer’s drive, what is the D: drive used for?”. During the days of text-based operating systems such as Microsoft Disk Operating System (MS-DOS) the use of drive letters helped us to […]
23
Jan
Jan
There have been announcements regarding vulnerabilities in processors from Intel, AMD and ARM in relation to allowing cybercriminals to access data from your computer that is currently being processed on the chip. This may include your personal information, such as passwords, documents or photos. Known as “Meltdown” and “Spectre”, these vulnerabilities have been found to […]
02
Oct
Oct
CyberGuru’s Chief Guru, Chris Jeffery will present at the Seniors Safety Forum being hosted by Stirling Hinchliffe MP, Member for Sandgate, Cr Jared Cassidy, Councillor for Deagon Ward, and Leanne Linard MP, Member for Nudgee on Wednesday 4 October 2017. Chris Jeffery is an 2017 Advance Queensland Community Digital Champion and recently celebrated 20 […]
28
Sep
Sep
In this month’s Ask CyberGuru, we are asked, “What is the difference between the desktop and web versions of Word, Excel and PowerPoint?”. Whilst Microsoft includes the desktop version of Office as part of both Office 2016 and most editions of Microsoft Office 365, if you are looking for an alternative, the web version may […]